Our Promise - “Our commitment to you”

· We'll arrive on time or call prior to advise if we are running late or early.

· We stand behind our workmanship.

· We'll arrive clean, tidy and ready to help.

· We ensure that our frontline staff are security profiled for your peace-of-mind.

Workmanship

All work undertaken by Exceed is guaranteed to be carried out to the highest workmanship standard. We will put right any work found to be substandard.

Product

We honour all manufacturer's warranty statements on all products we supply and install.

Insurance

All Exceed Franchise Owners have public liability insurance.

Franchise Rules

Exceed are members of the Window Association of NZ and the Franchise Association of NZ, meaning we are held accountable to independently set industry standards.

Glass

Exceed cannot assume responsibility for glass broken during the repair and maintenance of windows and doors, as the condition of the edge of the glass remains unknown until the glass is removed and may be subject to cracking for reasons outside our control.

Leaks and/or draughts

Because of the inherent difficulty in sourcing the course of leaks and draughts, the Exceed policy for covering such, is that we cannot absolutely guarantee the cure of any leak or draught. We will analyse leak and draught problems, and to the best of our ability make curative recommendations and when called for, carry out repair work.

Exceed Mission

The sum total of our business is the drive and inspiration of our people. With excellent systems provided, success is inevitable for all.

Exceed Terms and Conditions

All services are provided subject to and in accordance with our Terms and Conditions which are available to view online and to download via the link below. By engaging us to provide services, you agree that these Terms and Conditions apply. 

click here to see the Exceed terms and conditions

Exceed Lock Up Procedure

We always ensure that the lock up procedures we use are agreed to in conjunction with our customers' requirements.

Exceed Franchise Owners will ensure that any windows or doors they have been instructed to repair and/or use, for the purpose of gaining access to the property or to perform their services, will be secured and locked before leaving the property.

Any other instructions required by owners should be communicated by way of text or email to the Franchise Owner before the job is completed. Unless otherwise instructed, the Franchise Owner will not alter any other aspect of the property security, without first being authorised by the property owner. In other words we will 'leave as found'.

Exceed Franchise Owners cannot be held liable for any subsequent unlawful access via any other entry point that was not attended to or used by the Franchise Owner.

Our Promise To You

Our commitment to you is that we will always:

Arrive on time or call prior to advise if running late or early.

  • Stand behind our workmanship.
  • Arrive clean, tidy and ready to help you.

Workmanship

If our workmanship is found to be substandard, we will put things right. If this means using the services of an alternative Franchise Owner, this will be arranged for you.

Product

We honour all manufacturer's warranty statements on all products we supply or install. 

Insured

All Exceed Franchise Owners have public liability insurance. 

Franchise Rules

Exceed is a member of the Windows Association of New Zealand. You can therefore be assured that our company adheres to the rules and regulations associated with operating a franchise system in NZ.

Our frontline staff have undergone a security background check for your peace of mind. 

Glass

Exceed cannot assume responsibility for glass broken during the repair and maintenance of windows and doors, as the condition of the edge of the glass remains unknown until the glass is removed and may be subject to cracking for reasons outside our control. 

Leaks and or draught problems

The inherent difficulty in sourcing the cause of leaks and draughts and the Exceed policy for covering such, is that we cannot absolutely guarantee the cure. 

Exceed will analyse leak and draught problems, and to the best of our ability, make curative recommendations and, when called for, carry out repair work. 

Notwithstanding the above, we are aware of our obligation under the New Zealand Consumer Law.

*If you wish to discuss any of Exceed Terms and Conditions, please write to us at admin@exceed.co.nz