Terms & Conditions

Exceed Terms and Conditions

All services are provided subject to and in accordance with our Terms and Conditions which are available to view online and to download via the link below. By engaging us to provide services, you agree that these Terms and Conditions apply.

Exceed Lock Up Procedure

Lock up procedures taken by the Exceed team in conjunction with owners requirements.

Exceed franchise owners will ensure that any windows or doors they have been instructed repair and or use for the purpose of gaining access to the property or to perform their services will be secured and locked before leaving the property.

Any other instructions required by the owner should be communicated by way of text or email to the Franchise Owner before the job is completed. Unless otherwise instructed, the Franchise Owner will not alter any other aspect of the property security, without first being authorised by the property owner. In other words we will leave as found.

Exceed Franchise Owners cannot be held liable for any subsequent unlawful access via any other entry point that was not attended to or used by the Franchise Owner.

*If you wish to discuss any of Exceed Terms and Conditions, please write to us at admin@exceed.co.nz

Business Partners Code of Conduct

The relationship Belron NZ Limited trading as Smith&Smith® and its affiliated companies, including those trading under the Laser® and Exceed® brands (Group) have with our business partners is key to our success and is supported by our ethical principles. Our suppliers are our business partners and we care about the way our suppliers (Business Partners) do business. This Business Partners’ Code of Conduct (Code) sets out the minimum standards of behaviour that the Group expects its Business Partners (and suppliers in their own supply chain) to meet in the areas of labour and human rights, health and safety, environment, business integrity, privacy and supplier diversity. Compliance with the minimum requirements outlined in each area is a requirement of conducting business with the Group.

Cookie use policy

What do we use cookies for?

We use a few temporary cookies in order to remember you as you use our website, but we also allow third parties (particularly Google) to use analytical cookies (both temporary and permanent) on our websites to compile aggregate information about the areas of our website that are visited most frequently and to track our own advertising.

This information is used to enhance the content of our website and make your use of the website easier and to inform us of the success of our own advertising elsewhere on the internet. We regard these cookies as minimally intrusive in terms of privacy. We do not allow other third party cookies which track your browsing habits in order to allow targeted marketing (or “online behavioural advertising”) to be used on our website.

Cookies and your privacy

Most web browser settings are set for you to accept both our own cookies and third party cookies. However, you are able to adjust those settings (in relation to both our own cookies and those of third parties) to accept the cookies, to prompt you to accept or refuse a cookie each time one is sent, or to reject all cookies outright.

We recommend that, for the highest functionality of the website, you accept both our own cookies and third party cookies. Browser settings can be changed in your tool bar. If you wish to opt out of the Google Analytics cookies (Google DoubleClick) you can visit this Google website page (https://tools.google.com/dlpage/gaoptout) and download the Google Analytics Opt-out Browser Add On.

If you wish to reject our own cookies, you can configure your browser to do so, but please be aware that if you do, certain functionality of the website may not be available and your use of the website may therefore be diminished.

Social buttons

In order to implement the Social Media Buttons including Twitter, Facebook and YouTube, and connect them to the relevant social networks and external sites, there are scripts from domains outside our control. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on our site.

If you click on any of these buttons, these sites will be registering that action and may use that information. You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out of, or delete, such information.


Web accessibility is about inclusion — making sure everyone, including people with disabilities and those using assistive technologies, can access online information and services. At Exceed®, we are committed to complying with Web Content Accessibility Guidelines (WCAG) 2.1, the international standard for web accessibility.

Call us today to arrange a free assessment of your home 0800 25 25 00 Request a quote