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Palmerston North & Manawatu
Neel & Anne Marie Thompson - Franchise Owners
Call Exceed professionals, Neel & Anne Marie Thompson, for specialist repairs and upgrades of windows, doors and conservatory joinery and security locks in Palmerston North, Manawatu & surrounding areas. Exceed customers in Palmerston North & Manawatu can be assured of consistent applications of work to all window and door repair and security problems.
Tell us about yourself:
I was born and raised in the rural township of Marton, where I have also raised a family with my wife of 33 years, Anne-Marie. Living in Marton allows us the perks of a rural lifestyle but still offers the benefit of short travel to main centers and major North Island destinations.
When did you join Exceed?
14 March 2014
Why did you join Exceed?
Prior to taking up an Exceed Franchise, I spent 35 years in the pet food industry. I was looking for an opportunity to take up a new challenge and utilize my ability to work with a wide range of customers offering my experience in home maintenance and customer care.
What awards have you won?
Exceed Execution award 2015, Exceed Supreme award 2016, Exceed Strategy award 2017, Exceed People Award 2018
What do you enjoy about being a Franchise Owner?
Coming from a customer focused background, I get immense pleasure from ensuring I meet customers expectations and enjoy watching consumer confidence grow in our EXCEED brand. I work closely with other Franchise operators around the country who offer solutions to problems, views and support.
Tell us a fun or random fact about yourself:
I am a keen motorcyclist and have ridden competitively and recreationally, extensively in and around NZ. I have been fortunate to have been able to ride overseas into other countries including the Australian outback, Harley's in USA and recently completed a 21 day off road highland tour of Vietnam. Diving, hunting and fishing round off my other interests and pursuits.
Common problems we can fix:
- Broken or old window latches, handles, deadlocks, security stays, window catches that need to be replaced.
- Damaged or broken hinged doors, sliding doors and bi-fold doors.
- Stiff, jamming sliding doors and rollers that are heavy and don't like to slide.
- Bi-folding doors that don't slide
- Wet, damp & leaking window & door repairs.
- Leaking conservatory leak repair, roof panels, doors and louvres.
- Draughty homes where heat escapes from gaps around doors and windows.
- Old locks on windows or doors that stick and jam.
Services we can provide:
- Window repairs & accessories.
- Aluminium joinery repairs.
- Repairs to hinged doors, sliding doors and bi-fold doors.
- Replacement of window handles, deadlocks, security stays and window catches.
- Sliding windows & doors.
- Leaking window & door repairs.
- Conservatory leak repair, roof panels, doors and louvres.
- Retractable insect & fly screens installation.
- Crimsafe hinged security doors installation.
We arrive on-time, ready to work
In a mobile van fully equipped with all the parts and tools we need to complete most jobs. That means you get fast & efficient service at a fair rate, every-time.
Palmerston North & Manawatu - Our Team
Started March 2018
Started July 2018
Started September 2020
Testimonials from Customers
"Great customer service and a very personable worker. Quick & efficient and even did the vacuuming up afterwards !!" - Stephanie
"Neel and his team were prompt and extremely professional throughout the whole process of quoting / ordering and completing our job. Honestly would have to rate our experience with this company and their product/ installation as 10/10 in every respect. Great product and seamless installation. We are very happy with how smoothly every part of dealing with this firm went. - Pip & Russell
"Excellent service. This was the second time that we required the services of the Exceed team. Came the next day on both occasions and were very professional . Great to chat and have a laugh. Excellent job done." - Wendy, Property Manager-Kelvin Court Properties Limited, Feilding
"We were very impressed with the service we got and how he cleaned up the floor even though he had a mat down. We found the exceed service man very helpful he looked at the door which we were having trouble with and explained what was needed and gave us a quote first before he went ahead and fixed it." - Brian
"Excellent service. Nice guys, polite, explained what was being done, enjoyed my scones (only make them for good tradesman)" - Val
"Neel gave really good advice during the initial inspection. The quality of the work seems really good. Plus the quote was clearly broken down and I felt the price was worth it. Friendly, professional service. Flexible arranging appointments. Good experience. " - Eddie
"Great fast and efficient service. My house was burgled and the suspects had broken off the handle and lock. I rang Fisher Windows who gave me Neil's number. I rang Neil and explained my situation I knew I was pushing it as it was close to knock off time for most people. Neil assured me the job would be done and within minutes of hanging up Andrew was at my door. Polite & friendly guy. Looked at the window and the other windows fixed the damage and then leveled the other windows that had messed with. Before he left I asked Andrew about a new deadbolt lock for my garage and he whipped it in there and then. Absolute trooper. Neil followed up to make sure I was satisfied with the work and I'm stoked!!! Thanks Neil and Andrew." - Jodie
"Prompt, efficient, excellent job done. Best tradespeople I've dealt with both from a workmanship and personality/attitudinal point of view. Quick response, arrived on time (pretty much), good positive attitude, polite and cleaned up after the work was done. Happy to pay the invoice right away as good service deserves reciprocation. I will 'tell 10 friends' !" - Colleen
"I rang for a quote, the follow up was quick, he arrived to do the quote and he even texted to say he was on his way, got the quote. He was very helpful, our windows are really old he gave me a rough idea of how much. I was happy. Before the end of the day I had received the quote by email I had a query, he rang me back during that day. The day of fitting went well, no dramas and they cleaned up, I could hardly tell they had been. We are really pleased with the end result and I am not having a cold daughter on me while sleeping. Very professional did exactly what they promised." - Margaret
"The installer arrived promptly, told the order in which he was going to do things and then did a very good job of it. He talked to me about the job before he left to make sure I was satisfied and upon leaving, left my home clean and tidy. Exceed were great. From my initial contact with them, first at the home show and then with Neel I was confident that the job would go nice and smoothly. Installation was completed within a few days after we accepted our quote." - L Gale
"As always, effective and efficient service. The people who come are always pleasant and competent, and arrive on time." - Mike
"Resolved a seven year problem. Excellent communication and problem solving skills." - Revi
"Good communication and friendliness. Very knowledgeable about the product and excellent communication about the solutions needed." - Carol
"The service was quick and the staff very polite and job well done and it didn't take long. It was the first time we have used Exceed and the staff are helpful, pleasant and polite and the job was well done." - Bridget
"Good communication, good workers. Neel, Andrew and Lyndon worked well together. Good work." - Margaret
"Fantastic service. A delight to deal with. Did a super job in a no-fuss manner. Would willingly recommend to others :)." - Alister
"Reliable. Second occasion and very happy with the experience." - Helen
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