Ron and Catherine Houben
Call Exceed professionals, Ron & Cath Houben, for specialist repairs and upgrades of windows, doors and conservatory joinery and security locks in Franklin, Auckland & surrounding areas. Exceed customers in Franklin and Auckland can be assured of consistent applications of work to all window and door repair and security problems.
Tell us about yourself
I have been a business owner in the aluminium joinery, manufacture and repair business since 1997. I enjoy the sales and business management side of business and work alongside my wife Catherine who attends to account management and follow-up marketing.
Why you joined Exceed?
The Exceed franchise presents a unique opportunity within business ownership to service the market professionally and provide excellent business tools which promote good quality service and the challenge to achieve well within your territory.
What do you enjoy about being a Franchise Owner?
There is the challenge to perform using my sales skills and business management ideas to create new and exciting strategic opportunities in the market, as well as managing and training staff within the Exceed culture, problem solving and working with the highest workmanship standards in the industry.
What awards have you won?
Exceed Award Winner – Strategy 2017.
Field Manager of the Year – Westpac NZ Franchise Awards 2016.
Tell us a fun or random fact about yourself:
I enjoy Mission work, pastoral care and have visited Pakistan, Myanmar, Bangladesh, Malaysia, India, Sri Lanka and Takanini!
Testimonials from Customers
"I put an enquiry through via FB, got an immediate response. RON popped in the very next day and when asked how soon he could do the job, responded with NOW. RON got on with the job quickly, quietly, neatly and cleaned as he went along. 1 x Door lock and 12 window stays. Ron ran out of stock so Tom returned the next day and completed the last 2. I asked Tom if he could do 2 more windows which he happily did - also quickly, quietly, neatly and cleaning as he went along BUT ... wait, there’s more .... Tom smells divine and his awesome! Great job guys - well chuffed and very impressed" - Yvette
"10/10, because it is a rental and no longer able to get around there. It’s great to make one call and have the problem sorted promptly. Very easy one call does it" - Richard
"Excellent service and communication. A great job completed efficiently. Phone call answered straight away and technician arrived when he said he would. The job was completed to an excellent standard." - Sonya
"Urgent job over Christmas/New Year period attended to very promptly. Very prompt response to telephone enquiry, very personable operator." - Brian
"Ron fixed my ranchslider within a short time. Was very efficient and did a professional job. Awesome Service very pleased with the result." - Gaylene
"Friendly, efficient service and the serviceman went above the extra mile and fixed a sticking door at no extra charge!" - Andrea
"Ron was professional, courteous & friendly and did a great job at our holiday home." - Ken
"The guys were very helpful and knowledgeable. They fixed everything as asked and a further quote was given on the spot. Great, no issues. Everything was fixed as per my request." - Vicki
"Good communication with initial contact as to when the tradesman would be arriving. Good tradesman who solved other associated issues with the door." - Tony
"Prompt call back, even over the weekend and job promptly done on the first day I was available. The whole exercise was very simple." - Bob
"Pleased with the job done. Fantastic experience." - Nyasha
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