How our teams are operating during Covid-19 Alert Level 2

September 07, 2021

Following on the latest NZ Government announcements and Covid-19 Alert Level 2 guidelines, we are pleased to say that all of our local Exceed teams in Northland and south of the Auckland boundary are back to work, fully operational and able to help customers with their window & door repair, maintenance and security needs, starting as of Wednesday, September 8th.

Auckland teams will be working in a limited capacity under Alert Level 4 Period to attend and help with your home or business’ security & safety needs only. Read more about how our teams are operating under Alert Level 4.

What about health and safety while working in your home in Level 2?

As per the advice made available by the World Health Organisation, the New Zealand Government, and their agencies, our team has put in place the following H&S procedures to ensure our customers and teams are kept safe while onsite:

1. Contact tracing technology:
Our technicians will have to fill out specific Covid-19 H&S forms for every job they attend during Alert level 2. All forms will be completed on site and saved into a mobile application used by our technicians in their mobile phones. This H&S information and mobile technology will help with contact tracing should it be required.

2. Safe operations:
Our lovely customer care centre team will ask all customers 3 to 4 simple H&S questions when booking a job with us, to ensure that everyone is fit and healthy and that we do not transfer between homes.

According to NZ government Covid-19 Alert Level 2 Guidelines, our technicians will wear a face covering and some may also choose to wear personal protective equipment to keep themselves and you safe (i.e. disposable gloves and safety glasses).
We have upped our cleaning regime while working in your home with all work-sites wiped down once the work is completed. Our H&S policy also requires that all Service Technicians regularly wash their hands (or use hand sanitizer) and wear shoe covers in order to help prevent the spread of any virus.
Window & door parts are all sourced from suppliers who have in place a current policy on action towards minimizing the spread of Covid-19.

3. Social distancing and reduced contact:
We take 2 steps back from the door when we first greet you to be 2 m away and we will keep this same distance from you and your family members while working in your home.
We apologise in advance for not shaking your hand.
We ask all our customers to maintain a 2 meter distance at all times while our Service Technician is in your home which will help keep both them and yourself safe.
Please ensure pets, especially dogs and cats are in an area where we won’t run the risk of contact with them.

Remote customer service to take all your window & door repair enquiries and bookings:

Our lovely customer care centre is working from home and available Monday to Friday (8am-5pm). They will be there to take your calls and assist you with bookings for all your window & door repair needs:

- window repairs & maintenance
- door repairs & maintenance
- window & door security and safety
- fly screens for windows & doors installation

Our customer care team is also be available for you, if you have any concerns or questions about your interactions with Exceed during this time or would like to discuss any issues you are experiencing where you feel a conversation may be helpful.
You can reach out to our customer care team for anything you need on:

0800 25 25 00    or    request a call back    
 or     request a visit online

Call us today to arrange a free assessment of your home 0800 25 25 00 Request a quote