Our Promise - “Our commitment to you”

• We'll arrive on time or call prior to advise if we are running late or early.
• We stand behind the quality of our work.
• We respect your home. We use shoe covers & tidy up after ourselves.
• Our front-line team have undergone a security background check for your peace of mind.

At Exceed we understand that windows & doors are the gateways to people's homes and do wear out. We believe all windows & doors should work as new and give you additional and improved functionality so you can enjoy a healthy, safe and secure environment.

All services are provided subject to and in accordance with our Terms and Conditions which are available to view online and to download via the link below. By engaging us to provide services, you agree that these Terms and Conditions apply. 

click here to see the Exceed terms and conditions

We always ensure that the lock up procedures we use are agreed to in conjunction with our customers' requirements.

Exceed Franchise Owners will ensure that any windows or doors they have been instructed to repair and/or use, for the purpose of gaining access to the property or to perform their services, will be secured and locked before leaving the property.

Any other instructions required by owners should be communicated by way of text or email to the Franchise Owner before the job is completed. Unless otherwise instructed, the Franchise Owner will not alter any other aspect of the property security, without first being authorised by the property owner. In other words we will 'leave as found'.

Exceed Franchise Owners cannot be held liable for any subsequent unlawful access via any other entry point that was not attended to or used by the Franchise Owner.

Our Promise To You

Our commitment to you is that:

• We'll arrive on time or call prior to advise if we are running late or early.
• We stand behind the quality of our work.
• We respect your home. We use shoe covers & tidy up after ourselves.
• Our front-line team have undergone a security background check for your peace of mind.

Work Quality

Our Exceed Franchise Owners stand behind the quality of their work. If you are not satisfied, they will put right any work found to be substandard.

Product

We honour all manufacturer's warranty statements on all products we supply or install. 

Insured

All Exceed Franchise Owners have public liability insurance. 

Franchise Rules

Exceed is a member of the Window & Glass Association of NZ so you can be assured that we subscribe to independently set industry standards.

We also hold our Franchise Owners accountable to our own high standards through our Franchise agreement with them. If you are not happy with their work, please let us know.

Glass

Exceed is not responsible for glass broken during the repair and maintenance of windows and doors, as breakage can be a normal part of the process, especially if the glass edge is damaged or the glass is not toughened. Note, the condition of the edge of the glass remains unknown until the glass is removed and may be subject to cracking for reasons outside our control.

Leaks and or draught problems

Because of the inherent difficulty in sourcing the cause of leaks and draughts, Exceed cannot guarantee the cure of leaks and draughts.
Exceed will analyse leak and draught problems, and to the best of our ability, make curative recommendations and when called for carry out repair work.
Notwithstanding the above, we are aware of our obligation under the New Zealand Consumer Law. 

Health & Safety

For the safety of our technicians, you and your possessions please ensure all personal items including furniture are clear of the work area prior to our arrival. Exceed and Exceed Franchise Owners cannot be responsible for moving such items or any damage caused in moving the items.

*If you wish to discuss any of Exceed Terms and Conditions, please write to us at admin@exceed.co.nz